BDC Representative

BDC Representative

Pay

$13.00 per hour

Job type

• Full-time

Schedule

• 8 hour shift
• 8:oo AM - 5:00 PM Monday - Friday with a 9:00 AM - 3:00 PM Saturday on a rotational basis

Benefits

• Health insurance
• Paid time off
• Dental insurance
• 401(k)
• Vision insurance
• Life insurance
• 401(k) matching
• Referral program
• Health savings account

Job description

Start your future with Thelen Auto Group. We are looking to fill a full-time position with someone that is positive, reliable, energetic and able to work well while multi-tasking to fill our Internet/BDC Representative position.

Responsibilities

• Receive inbound calls from current and potential customers by answering a multi-line phone system and direct calls accordingly
• Perform service department outbound follow-up calls
• Complete, respond to, and assign internet leads, throughout the entire dealership group accordingly
• Provide outstanding customer service on all calls and online inquiries
• Help with photo operations, including editing and website uploading and tagging
• Help maintain customer database
• Other tasks as assigned

Qualifications

• Computer skills a must: proficient in Excel while managing multiple systems and two screens simultaneously
• Ability to multi-task easily
• 1 year Customer Service experience
• Multi-line phone experience with excellent phone etiquette
• CRM and photo editing experience is a plus, but not required. We will train the right person
• Ability to sit in front of a computer and on the phone for long periods of time.
• Must have a strong attention to detail
• Excellent verbal and written communication skills
• Monday through Friday availability, Saturdays are required on a rotational basis
• Ability to talk and type at the same time